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Your request is in. Keep an eye on your phone: a member of our team will reach out by text shortly to learn more about what happened and how we can help. There is nothing else you need to do right now.
What happens next
A member of the team will text you shortly. We will ask what happened, when it happened, and what has been done so far, and you can answer in your own time.
If it turns out to be easier to talk it through, we will arrange a call at a time that suits you. Either way, the next move is ours.
Nothing is waiting on you right now. You do not need to gather paperwork, work out which kind of claim you have, or decide anything before we speak.
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While you wait
Plain-English explanations of the three areas we work in, written for people who have just been through what you have been through.